pkr398 Privacy Policy

1. Who We Are

pkr398 ("we", "us", "our") operates the online casino and sports betting platform accessible at pkr398.app (the "Platform"). This Privacy Policy explains how pkr398 collects, uses, stores, discloses, and protects personal information about individuals ("you", "your") who register for, access, or use the Platform.

By creating a pkr398 account or by using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any aspect of this policy, you must not use the Platform.

2. Personal Data We Collect

2.1 Registration Data. When you create a pkr398 account, we collect: full name, date of birth, gender (where provided), username, email address, residential address, mobile phone number, and country of residence.

2.2 Identity Verification Data. As part of our Know Your Customer ("KYC") obligations, we may collect copies of government-issued identification documents (National Identity Card, passport, or driving licence), proof of address documents (utility bills, bank statements), and proof of payment method ownership. These documents may include biometric data such as photographs.

2.3 Financial Data. pkr398 collects information relating to your deposits, withdrawals, and betting or gaming transactions. This includes transaction amounts, timestamps, payment method identifiers (e.g. last four digits of a bank account number, JazzCash or Easypaisa wallet reference), and transaction status records. pkr398 does not store full payment card numbers or mobile wallet PINs.

2.4 Usage and Technical Data. When you access the Platform, we automatically collect: IP address, device type and operating system, browser type and version, session duration, pages visited, betting and gaming activity logs, and error reports.

2.5 Communications Data. If you contact pkr398 customer support, we retain records of those communications, including chat transcripts, emails, and support ticket contents.

2.6 Marketing Preferences. We record your communication preferences, including whether you have opted in to or out of promotional communications from pkr398.

3. How We Collect Your Data

pkr398 collects personal data through the following means:

• Direct provision: information you enter during registration, KYC verification, deposits, withdrawals, or when contacting support;
• Automated collection: technical and usage data collected automatically via cookies, server logs, and similar technologies when you access the Platform;
• Third-party sources: identity verification agencies, fraud prevention databases, and payment processors may provide us with data to verify your identity or to comply with our anti-money laundering obligations.

4. How We Use Your Personal Data

pkr398 uses the personal data we collect for the following purposes:

• Creating and managing your pkr398 account;
• Processing deposits, withdrawals, and betting transactions in PKR;
• Verifying your identity and age in compliance with our KYC and anti-money laundering obligations;
• Providing customer support and responding to your enquiries;
• Detecting and preventing fraud, money laundering, and other prohibited conduct;
• Personalising your experience on the Platform, including surfacing relevant promotions and game recommendations;
• Sending you promotional communications where you have consented or where pkr398 has a legitimate interest in doing so;
• Monitoring compliance with our Terms and Conditions and Responsible Gaming obligations;
• Fulfilling any legal or regulatory obligations applicable to pkr398's operations.

5. Legal Basis for Processing

pkr398 processes your personal data on the following legal bases:

5.1 Contract. Processing is necessary for the performance of the contract between you and pkr398, including account creation, transaction processing, and the provision of betting and casino services.

5.2 Legal Obligation. Processing is required to comply with applicable legal obligations, including KYC, anti-money laundering, and responsible gaming regulations.

5.3 Legitimate Interests. pkr398 processes certain data on the basis of legitimate interests, including fraud prevention, security monitoring, and service improvement, where those interests are not overridden by your rights.

5.4 Consent. Where pkr398 relies on consent as a legal basis — for example, for marketing communications — you may withdraw that consent at any time by contacting support or updating your account preferences.

6. Sharing Your Personal Data

pkr398 does not sell your personal data. We may share your data with the following categories of recipients where necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers to process your transactions;
• Identity verification providers: third-party KYC and age verification agencies engaged to verify your identity documents;
• Game software providers: casino game developers who supply titles in the pkr398 lobby and who may receive game activity data under their own data processing agreements;
• Fraud prevention services: agencies maintaining shared fraud and money laundering databases that pkr398 queries as part of its security obligations;
• Legal and regulatory authorities: where pkr398 is required by applicable law, court order, or regulatory direction to disclose personal data.

All third parties with whom pkr398 shares personal data are contractually required to handle it in accordance with applicable data protection standards and to use it only for the purposes for which it was shared.

7. Cookies and Tracking Technologies

7.1 Types of Cookies. pkr398 uses the following categories of cookies on the Platform:

• Essential cookies: required for the Platform to function, including session authentication and security tokens. These cannot be disabled;
• Analytics cookies: used to understand how players interact with the Platform, which pages are visited most, and where errors occur — helping us improve the pkr398 experience;
• Preference cookies: storing your language, display, and notification preferences so they persist between sessions.

7.2 Managing Cookies. You may configure your browser to refuse or delete non-essential cookies. Note that disabling certain cookies may affect the functionality of the pkr398 Platform.

8. Data Security

pkr398 implements technical and organisational security measures appropriate to the nature of the personal data we hold. These include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for data at rest, access controls and authentication requirements for staff accessing personal data, regular security reviews and penetration testing, and incident response procedures for data breach scenarios.

No method of data transmission or storage is entirely secure. While pkr398 takes all reasonable steps to protect your data, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights, pkr398 will notify affected players in accordance with applicable notification obligations.

9. Data Retention

pkr398 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law. In practice:

• Account and transaction data is retained for a minimum of five years following account closure to comply with anti-money laundering obligations;
• KYC documentation is retained for a minimum of five years following the conclusion of the business relationship;
• Communications data (support records) is retained for a minimum of two years;
• Technical and usage logs are retained for up to twelve months.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised.

10. Your Rights

Subject to applicable law, you have the following rights with respect to your personal data held by pkr398:

• Right of access: to request a copy of the personal data pkr398 holds about you;
• Right to rectification: to request correction of inaccurate or incomplete personal data;
• Right to erasure: to request deletion of your personal data, subject to pkr398's legal retention obligations;
• Right to restriction: to request that pkr398 restrict the processing of your data in certain circumstances;
• Right to data portability: to receive your data in a structured, machine-readable format in applicable circumstances;
• Right to object: to object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, please contact pkr398 customer support using the contact details in the footer. pkr398 will respond to requests within 30 days. We may need to verify your identity before processing your request.

11. International Data Transfers

pkr398 may transfer your personal data to service providers or group entities located outside Pakistan. Where such transfers occur, pkr398 implements appropriate safeguards — including contractual data protection clauses — to ensure your data receives a standard of protection equivalent to that described in this Privacy Policy. By using the Platform, you acknowledge and consent to such transfers being made on this basis.

12. Children's Privacy

The pkr398 Platform is not directed at individuals under the age of 18. pkr398 does not knowingly collect personal data from anyone under 18 years of age. If we become aware that a person under 18 has provided personal data to pkr398, we will take immediate steps to close the account and delete the associated data. If you believe a minor has registered on the Platform, please contact pkr398 support immediately.

13. Changes to This Privacy Policy

pkr398 reserves the right to amend this Privacy Policy at any time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated to registered players via email or a prominent notice on the Platform. Your continued use of pkr398 following notification of an amended Privacy Policy constitutes your acceptance of the revised policy.

14. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to how pkr398 handles your personal data, please contact our support team. Support is available 24 hours a day, 7 days a week. Our contact email address is provided in plain text in the footer of this page — please copy it manually into your email client. pkr398 aims to acknowledge privacy-related enquiries within 3 business days and to resolve them within 30 days.